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- Reviews (2)
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Robert P.
Verified Buyer
3.0 star rating
03/09/24
Lovely towel robe but the
Review by Robert P. on 3 Sep 2024 review stating Lovely towel robe but the
Lovely towel robe but the neck was far too narrow to get the childs head through, I gave it to a friend and they had the same problem, so I had to pay someone to make it bigger
On Gill Kids Towelling Poncho - Turquoise
S
Sam
2.0 star rating
25/06/24
Hood size too small
Review by Sam on 25 Jun 2024 review stating Hood size too small
Purchased this for my 6 year old daughter, and unfortunately the hood was way too small to get her head through.
On Gill Kids Towelling Poncho - Turquoise
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25/06/24
Was this review helpful? 2 0
Comments by Store Owner on Review by Sam on 25 Jun 2024
Store Owner
25/06/24
Hi Sam ,
Thank you for taking the time to provide your review today.
Customer feedback, both positive and negative, is extremely important to us here at Animal as we continually strive to improve our service. I’m very sorry to hear of the issues you experienced with your order.
Please could I ask you to email your order details to me at customer.services@animal.co.uk and add Yotpo review' to the subject so I can email you directly about this.
Kind regards
Lauren
Animal Customer Care Team
Thank you for taking the time to provide your review today.
Customer feedback, both positive and negative, is extremely important to us here at Animal as we continually strive to improve our service. I’m very sorry to hear of the issues you experienced with your order.
Please could I ask you to email your order details to me at customer.services@animal.co.uk and add Yotpo review' to the subject so I can email you directly about this.
Kind regards
Lauren
Animal Customer Care Team
25/06/24
Thank you for taking the time to provide your review today.
Customer feedback, both positive and negative, is extremely important to us here at Animal as we continually strive to improve our service Thank you for choosing to shop with Animal
Many Thanks
Lauren
Animal Customer Care Team