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- Reviews (4)
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A
Alex C.
Verified Buyer
1.0 star rating
28/04/24
Animal bait and switch on colour choice
Review by Alex C. on 28 Apr 2024 review stating Animal bait and switch on colour choice
Unfortunately i was caught out as Animal introduced their SS24 range. I ordered the Sonny rash vest in Navy with a Red logo as was shown on their website but unknown to me Animal had swapped out their stock to the new colour version black and white. Basically their website was out up to date. I asked for the correct vest, but Animal said i'd recei...Read MoreRead more about Unfortunately i was caught out as
ved it, then admitted that they no longer had the colour option that i requested. Sent it back for a refund, but a waste of time and a bad experience from a 1st time shopper. Quicksilver and Rip Curl will be getting the rest of my business now. Read LessRead less about Unfortunately i was caught out as
On Sonny Mens Logo Rash Vest - Navy
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28/04/24
Reviewed on: Sonny Mens Logo Rash Vest - Black
Was this review helpful? 1 0
B
Barbara S.
Verified Buyer
5.0 star rating
15/08/23
Just what my grandson wanted
Review by Barbara S. on 15 Aug 2023 review stating Just what my grandson wanted
Just what my grandson wanted
On Sonny Mens Logo Rash Vest - Navy
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15/08/23
Reviewed on: Sonny Mens Logo Rash Vest - Teal
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Comments by Store Owner on Review by Barbara S. on 15 Aug 2023
Store Owner
15/08/23
Hi Barbara,
Thank you for the 5-star review.
It is great to hear that you’re grandson was pleased with the order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Thank you for the 5-star review.
It is great to hear that you’re grandson was pleased with the order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
15/08/23
Thank you for taking the time to provide your review today.
Customer feedback, both positive and negative, is extremely important to us here at Animal as we continually strive to improve our service. I’m very sorry to hear of the issues you experienced with your order. Please could I ask you to email your order details to me at customer.services@animal.co.uk and add Yotpo review' to the subject so I can email you directly about this.
Kind regards
Clare.
Animal Customer Care Team