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Nigel L.
Verified Buyer
1.0 star rating
21/05/25
Very disappointed with online service
Review by Nigel L. on 21 May 2025review stating Very disappointed with online service
Very disappointed with online service felt they were no help when messaging them and poor distribution sending the wrong one twice. But have to say I went into my local Mountain Warehouse in Truro and they were excellent they reordered it for me unfortunately the wrong one has come again so I will have to go back again to the shop to sort it out. ...Read MoreRead more about Very disappointed with online service
So very disappointed. Read LessRead less about Very disappointed with online service
Comments by Store Owner on Review by Nigel L. on 21 May 2025
Store Owner
21/05/25
Hi Nigel, Thank you for taking the time to share your review today. Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide. We truly appreciate your support, and thank you for choosing to shop with Animal. Many thanks, Lauren The Animal Customer Care Team
P
Paul F.
Verified Buyer
5.0 star rating
20/05/25
Great service
Review by Paul F. on 20 May 2025review stating Great service
Comments by Store Owner on Review by Paul F. on 20 May 2025
Store Owner
20/05/25
Hi Paul, Thank you for your 5-star review! We're so pleased to hear that you're happy with your order. Your support means a lot to us. Thank you again for choosing to shop with Animal. Many thanks, Lauren The Animal Customer Care Team
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team