My Account

I want to change my email address

To change your email address simply contact us here and a member of our friendly Customer Service team will be more than happy to help!

I need to amend my address

Wanting to change the addresses in your address book? That's quick and easy, simply click here and you can add and remove addresses from your account.

If you're wanting to change the delivery address of your order, we kindly advise that you contact us here and a member of our friendly customer service team will look into this for you. Whilst we will make every effort to fulfil your request, we are unfortunately unable to guarantee that these amendments can be made and recommend that you contact us at your earliest convenience.

Why can't I find my order on my account?

Should your order not be showing on your account, please contact us here and a member of our Customer Service team will be more than happy to look into this for you, and provide an update on the status of your order.

I want to unsubscribe from the mailing list

You can unsubscribe from our mailing list simply by hitting the 'Unsubscribe' button at the bottom of any of our marketing emails. Should you be unable to locate this, please do reach out to a member of our Customer Service team who will be more than happy to process this for you.

Please be aware that this can take up to 7 days to process.

Can't find what you're looking for?

We are keeping our online FAQ section up-to-date with all the latest Animal information. We’re sure you’ll find what you’re looking for, but if you can’t, you can contact us here.