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Chris S.
Verified Buyer
1.0 star rating
21/05/25
Let down, not arrived lol
Review by Chris S. on 21 May 2025 review stating Let down, not arrived lol
Let down, not arrived lol
On Animal
N
Nigel L.
Verified Buyer
1.0 star rating
21/05/25
Very disappointed with online service
Review by Nigel L. on 21 May 2025 review stating Very disappointed with online service
Very disappointed with online service felt they were no help when messaging them and poor distribution sending the wrong one twice. But have to say I went into my local Mountain Warehouse in Truro and they were excellent they reordered it for me unfortunately the wrong one has come again so I will have to go back again to the shop to sort it out. ...Read MoreRead more about Very disappointed with online service
So very disappointed. Read LessRead less about Very disappointed with online service
On Animal
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21/05/25
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Comments by Store Owner on Review by Nigel L. on 21 May 2025
Store Owner
21/05/25
Hi Nigel,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
21/05/25
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
We’d love the opportunity to make things right. Please reach out to us via our Contact Us form aHi Chris,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
We’d love the opportunity to make things right. Please reach out to us via our Contact Us form animal.co.uk/pages/contact-us and include "Yotpo Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
Lauren
The Animal Customer Care Team and include "Yotpo Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
Lauren
The Animal Customer Care Team