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4.7 star rating 1826 Reviews
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C
Cath S.
Verified Buyer
1.0 star rating
26/04/25
Terrible. Still waiting my refund
Review by Cath S. on 26 Apr 2025 review stating Terrible. Still waiting my refund
Terrible. Still waiting my refund 2 weeks after animal said they had received my returned items.
Now claiming via my card provider
Now claiming via my card provider
On Animal
H
Helen O.
Verified Buyer
5.0 star rating
26/04/25
Quick shipping and prompt refund
Review by Helen O. on 26 Apr 2025 review stating Quick shipping and prompt refund
Quick shipping and prompt refund when I needed to return an item.
On Animal
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26/04/25
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Comments by Store Owner on Review by Helen O. on 26 Apr 2025
Store Owner
27/04/25
Hi Helen,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service you have received. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
The Animal Customer Care Team
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service you have received. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
The Animal Customer Care Team
27/04/25
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
The Animal Customer Care Team